The Problem Identification Process http://www.nonprofitresourcenetwork.org/resources/problemid.php By Mary Angela Kenney, Principal, Collaborative Solutions, LLC , and Member, NRN's Preferred Consultant Network Problem Identification - A Process Have you ever deployed your best team to resolve a problem and have the team execute flawlessly, only to find that the problem that was solved did not address the customer’s real need? This common scenario is often the source of widespread customer dissatisfaction and is all too prevalent in today’s nonprofit business environment where valuable resources are needlessly and inadvertently wasted because problems are not accurately identified. Given the fast pace of change in today’s market and the high volume of information that inundate leaders on a daily basis, it is essential to have an approach for identifying key organization...